Pampshade Repair
Pampshade Repair
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- Price: We offer repair service for all types of Pampshades A) partially repair - like small crack or damage of 3cm or less, or electrical failure and B) fully repair. Please choose according to your case.
- For Shades: As with glass, it is not possible to completely reverse the damage, but it is possible to recoat the shade to prevent it from growing the damage larger and to prevent it from deteriorating. If you have the cracked pieces, please send them with your Pampshade so that we can repair the bread more beautifully.
- For Electricals: Complete repair is possible.
- Process: After purchase and payment, please send the goods to the following address by prepaid courier or postal service (with tracking number). After we receive and repair the product, we will send it back to you. The shipping cost you pay will be used for the return shipping.
- Shipping Address:
Yukiko Morita, PANTHEM Co., Ltd.
1-3-6-1F, Nishi-Tamondori, Hyogo-ku, Kobe City, Hyogo 652-0035 Japan
Tel. +81-78-599-7480 - Packing: Please pack it securely.
There is a risk of damage during shipping to Japan. When packing, please take great care.
If any damage occurs during shipping, we cannot take responsibility.
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About domestic and international shipping
About Shipping Cost
We use Sagawa Express for deliveries within Japan and either FedEx or DHL or EMS for international orders. Please refer to the tables below for shipping cost estimates for your country.
Domestic Shipping (Japan)
| Region | Small (Battery/Object） | Large (Power Cord & Naan） |
| Honshu | ￥600 | ￥800 |
| Hokkaido & Okinawa | ￥1,000 | ￥1,600 |
Free shipping on orders over ￥20,000.
International Shipping
| Region | All Products(exc.Repair/Rusk) |
| Asia | ￥2,000 |
| Australia | ￥3,000 |
| North America | FREE |
| Europe | FREE |
| Others | ￥4,500 |
Considerations
- The above estimates are based on shipping only one item.
- International shipping cost is calculated according to the volume weight of the products you order. Actual shipping costs will be provided during the checkout process.
- TAX/VAT may be collected depending on the number of ordered items.
- Customs fee may also be charged when you receive the delivery.
- Once you receive the shipping notice with tracking number from us, please contact the shipping company directly if you have any requests for your delivery.
- Free shipping to the EU and North America. Shipping to other countries, excluding Japan, is free for purchases of 30,000 yen or more.
About Foreign Taxes and Duties
As our products are shipped from Japan, they may be subject to taxes and Customs fee in the country of delivery. These costs are customer's responsibitliy. Thank you for your understanding!
For the customers in the US:
Most packages with a declared value that is under $2000 USD will be cleared without any fees.
Purchases over $800 will be taxed.
For the customers in Canada:
Orders above $20 CAN require that you pay the applicable duties and the GST. For more information please visit the Canadian customs website.
For the customers in EU
From 1 July 2021, import VAT is payable on all goods entering the EU, irrespective of their value. For goods with a value of more than €150 you will have to pay Customs Duty in addition to import VAT. The customs value on which Customs Duty is calculated is the cost of the goods plus transport, any insurance and any handling charges to deliver the goods to the EU. The rate of Customs Duty that applies depends on the goods you import.
Carrier handling fees are typically €10 to €20.
External links: Douanes Belge-Douanes Suisse-Germany, Zoll-UK customs, Revenue (Irish Tax and Customs)
For our customers in Australia:
Orders below $1000 AUD are regarded as 'low value imports' by Australian customs. As of 01 July 2018, customs duties may apply to any goods imported from overseas by consumers in Australia. For more information please visit the Australian customs website.
About Returns and Refunds
Please check HERE for more details.