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Domestic & International Shipping
We ship within Japan via Sagawa Express and internationally via DHL or FedEx.
For estimated shipping rates, please refer to our Shipping Guide.
※ Enjoy FREE shipping on orders totaling ¥20,000 or more.
◇ Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. For shipment tracking, delivery updates, or changes to the delivery date, please contact the shipping carrier directly.
◇ If delivery cannot be completed due to an incorrect shipping address or if the package is returned because we are unable to contact you after an extended period of absence, the package may be returned to us. If you would like the order to be reshipped, you will be responsible for the return shipping and redelivery fees. Thank you for your understanding.
As our products are shipped from Japan, they may be subject to taxes and Customs fee in the country of delivery. These costs are customer's responsibitliy. Thank you for your understanding!
For the customers in the US:
Most packages with a declared value that is under $2000 USD will be cleared without any fees.
Purchases over $800 will be taxed.
For the customers in Canada:
Orders above $20 CAN require that you pay the applicable duties and the GST. For more information please visit the Canadian customs website.
For the customers in EU
From 1 July 2021, import VAT is payable on all goods entering the EU, irrespective of their value. For goods with a value of more than €150 you will have to pay Customs Duty in addition to import VAT. The customs value on which Customs Duty is calculated is the cost of the goods plus transport, any insurance and any handling charges to deliver the goods to the EU. The rate of Customs Duty that applies depends on the goods you import.
Carrier handling fees are typically €10 to €20.
External links: Douanes Belge-Douanes Suisse-Germany, Zoll-UK customs, Revenue (Irish Tax and Customs)
For our customers in Australia:
Orders below $1000 AUD are regarded as 'low value imports' by Australian customs. As of 01 July 2018, customs duties may apply to any goods imported from overseas by consumers in Australia. For more information please visit the Australian customs website.
For detailed information, please refer to our Returns & Refund Policy.